Quick answers to the questions we hear most often from new and returning patients.
Yes, Wellness Growths Lab accepts most major insurance plans including Blue Cross Blue Shield, Aetna, Cigna, UnitedHealthcare, Medicare, and Medicaid. Our front desk team will verify your eligibility and explain your benefits before every visit. We also offer affordable self-pay rates and flexible payment plans for uninsured patients.
You can book through our website's online scheduling system, call us at (808) 200-3820, or stop by our Mililani office. Same-day appointments are available for urgent concerns, and our telehealth platform allows instant virtual consultations during business hours. Weekend hours are Saturday 9 AM – 2 PM.
Please bring a government-issued photo ID, your insurance card, a current list of all medications and supplements you take, any relevant medical records or test results from previous providers, and a list of questions or concerns. New patients should arrive 15 minutes early to complete registration paperwork.
Our telehealth service uses a secure, HIPAA-compliant video platform accessible through any modern web browser or mobile device. After booking, you'll receive a link to join your consultation. Most insurance plans cover telehealth visits at the same rate as in-person appointments. You can also use secure messaging and phone calls for quick check-ins.
We provide the complete CDC-recommended vaccination schedule including childhood immunizations, seasonal influenza shots, COVID-19 vaccines and boosters, travel vaccines for international destinations, HPV, shingles, pneumonia, hepatitis, and more. Most vaccines are fully covered by insurance under preventive care benefits with zero copay.
All patients receive access to our secure patient portal after their first visit. Through the portal, you can view lab results, visit summaries, immunization records, and prescription history 24/7. You can also request records transfer to other providers directly through the portal or by calling our office.
Absolutely. Our family medicine providers are trained to care for patients from newborn through geriatric age. Pediatric services include well-child visits, developmental screening, and adolescent health counseling. Geriatric care includes chronic disease management, fall prevention, medication reconciliation, and coordination with specialist providers for comprehensive elder health.
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations made within 24 hours or no-shows may result in a fee to help us manage appointment availability for other patients. Rescheduling is easy through the patient portal, our website, or by phone.